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Work Experience
Patient Concierge
Viva Eve OBGYN
Feb. 2024 to Present(Less than 1 year)
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Role & Tasks:
● Proactively anticipate prospective patients’ concerns and needs throughout their treatment journey to provide a best-in-class experience ● Educating prospective patients on fibroids, available treatment options, and overall process with the goal of scheduling an appointment with a fibroid specialist (MD, PA or NP) ● Efficiently utilizing HealthFusion to update patient charts and Salesforce to contact, track, document all patient interactions, including emails, phone calls, insurance verification and appointments ● Acting as the main point of contact for a set of individual patients throughout their journeys including scheduling tests and appointments, obtaining external medical records, and connecting via phone, email and Klara to assist with upcoming procedures ● Performing outreach to patients ensuring that preliminary tests (MRIs, bloodwork, pap smears and biopsies) are completed in advance of the uterine fibroid embolization (UFE) or alternative surgical procedures
Senior Studio Experience Specialist
Peachy
Jul. 2023 to Feb. 2024(7 months)
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Role & Tasks:
● Personally greet visitors and clients, ensuring seamless experiences from check-in to checkout ● Captured initial and progress client photographs for nurse practitioners to formulate neuromodulator treatment plans ● Provided consistently excellent service and hospitality to clients by welcoming them, addressing inquiries on treatment options and offering proprietary products to supplement neuromodulator services ● Collaborated with team members and supported Clinical Providers to deliver an exceptional and seamless client experience ● Adhered to clinical standards for infection control including use of PPE, equipment disinfection and commitment to HIPAA ● Communicated effectively with Customer Service and Operations to maintain client database and address client concerns
Campus Recruiter
Alexander Mann Solutions for Morgan Stanley
Oct. 2021 to Apr. 2023(1 year and 6 months)
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Role & Tasks:
● Managed & executed full-life cycle recruitment processes for 14 Morgan Stanley Investment Management (MSIM) and Global Capital
Markets (GCM) summer intern, associate and full-time analyst programs including but not limited to screening candidates, first round
interviews and Superdays, evaluation form and debrief meetings, offer selection, communication and onboarding
● Implemented divisional campus recruiting strategies to attract a strong, diverse pipeline of candidates aligned to the respective business
units’ goals through events including on-campus, in-office and virtual info sessions, coffee chats, and panels
● Served as HR point of contact for summer interns, associates and analysts throughout offer and onboarding processes as well as
throughout the summer program
● Organized Summer Program events and activities including coordinating catering, room set-up, and multimedia needs including
employee resource group networking events, senior speaker series, as well as off-site socials including a Mets game at Citi Field
● Strategized and engaged with Campus Managers, Class Directors/Program Leaders to ensure intern and analyst placements are not
only aligned to business needs but are appropriate and a proper fit for incoming analysts
● Maintained partnerships with external organizations such as Sponsors for Educational Opportunities and Girls Who Invest supporting
diversity recruiting efforts within the firm in addition to student-led organizations at divisional target schoolsMarketing & Communications Analyst
CIT Bank (now First Citizens)
Aug. 2020 to Oct. 2021(1 year and 2 months)
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Role & Tasks:
● Developed and produced weekly and monthly presentations including reporting on the strategy, key highlights and accomplishments,
strategy and results of Marketing & Communications campaigns for the CMCO (Chief Marketing & Communications Officer)
● Coordinated with creative, media and digital agencies on the ‘Tomorrow Thinking’ campaign to increase brand awareness, drive
traffic to the website and convert leads into accounts
● Assisted the Director of Corporate Social Responsibility with the development and alignment of ESG reporting to industry standards
● Managed LinkedIn Sales Navigator for the Commercial Banking teams by organizing and delivering training, creating internal
competitions to increase engagement and providing regular reporting on employee usageMarketing Coordinator
Reorg
Jan. 2019 to Aug. 2020(1 year and 7 months)
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Role & Tasks:
● Planned and managed in-person and virtual client events including over 30 webinars in one year, 3 educational panel events, 4 trade
shows, and client events including holiday parties, co*cktail receptions and advisory board meetings
● Coordinated email campaigns to generate leads, re-engage with former clients and trialists, and nurture current clients
● Wrote and published social posts for the corporate and product Twitter and LinkedIn accounts
● Conduct monthly data reporting from Salesforce, ON24, Twitter & LinkedIn to determine and monitor effectiveness of initiatives and
campaigns including emails, webinars, social media and eventsAssistant Marketing Manager
Commercial Banking & Global Banking and Markets
Jul. 2017 to Dec. 2018(1 year and 5 months)
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Role & Tasks:
● Managed and executed the event planning for over 20 proprietary and sponsorship events per year to create business development
opportunities. In 2017, one event generated a pipeline of 290 prospects, which created $1.3 billion in sales.
● Assisted the U.S. Head of Marketing for Commercial Banking and Global Banking and Markets with schedule management, travel
booking, expense reports, invoice processing and maintenance of the department events calendar
● Managed Regulatory Compliance and Anti-Bribery & Corruption processes to secure approval for events, advertisem*nts, campaign
assets, content and communicationsProgram Specialist
Club Sports - University of Connecticut
Jun. 2016 to Jun. 2017(1 year)
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Role & Tasks:
● Organized and managed on-campus events including the annual awards ceremony and nighttime 5k with Student Advisory Board
● Managed daily field and office operations including the front-desk, 13 student supervisors’ office and field shifts, staff meetings and
training sessions
● Led the social media strategy including curated marketing content from personal photography and videos, and optimized based on key
engagement metricsFreelance Photographer & Editor
Self-employed
2012 to Present(12 years)
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Role & Tasks:
● Capture photographs for clients inclusive of companies, organizations, and private individuals
● Curate a portfolio varying in styles and subjects such as engagements and small weddings, maternity and family portraits, corporate
and creative headshots, food and products, street and landscapes
● Edit photographs for clients as needed and from those seeking edits from their personal photographs or work from other
professionals
Education
Business Management
Mount St. Mary's University
May. 2016
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Bachelor of Science Degree
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Business Operations
Google Workspace
Microsoft Office
Salesforce
Additional Skills
Adobe Photoshop & Lightroom
BrightTALK
CVENT
DSLRs
Lever
ON24
Oleeo
Pardot
Workday
Zoom